Sales
We will honor sales pricing if you have ordered within 72 hours before sale begins, however, there are some stipulations. This does not apply to limited edition items, pre-orders, or "drops". At the end of the day, you did willing choose to purchase the item(s) at the cost you originally paid. We do understand it is a bad feeling to do so right before a sale which is why we allow 72 hours in most cases. We simply have to draw a line somewhere and hope that you understand.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If the item(s) are returned in a condition that is considered not "like new", you may be subject to a 10% fee that will be removed from the refund amount. This is to cover the cleaning of the product so that it may be resold. Regardless if the item has a defect or not, it is required to be in "like new" condition to be returned (minus the defect itself).
We cannot provide return labels for international shipments. All return shipping on international shipments is covered by the purchaser.
Consumable Products (Skates, Grips, Mousepads, Sleeves)
To be eligible for a return, your item must be unopened and unused. It must also be in the original packaging. If the product packaging has been opened you can not return the item(s). The only exception are SkyPAD mousepads, we will accept a return on those within 30 days.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Returns (Keyboards & Mice)
There is a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you c
